Refer to the Change Voicemail PIN option under Set Up Voicemail.If you brought your iPhone along from another carrier when you switched to Mint Mobile, your visual voicemail should just need a quick refresh. Change the PIN via the Admin Portal, the Desktop App, or Mobile App for the extension.Wait 30 minutes from the 6th unsuccessful attempt and enter the current PIN to log in.Login to your Vonage app or contact your administrator to reset your PIN.Ī disabled PIN can be enabled by either of the following: After the 6th unsuccessful try, you will hear the following message: Your Voicemail PIN is now disabled for 30 minutes. *NOTE: You will have 6 attempts to enter the correct PIN. Call your main company phone number and then dial *101 when the greeting begins to play.To do this successfully, the Vonage Account Administrator or Super User must first ensure that the following option is enabled on the VR for your account: Allow the caller to dial an extension directly by entering the extension number at any time. This is just for your convenience, to ensure that the call is not answered by the party to which it is being forwarded. We recommend dialing your Virtual Receptionist (VR) / Main number instead of the number assigned to your extension when the extension has call forwarding enabled. If Using Call Forwarding (Follow Me or Simultaneous Ring) Dial your extension number and Voicemail PIN* as prompted.Dial Star when your greeting starts to play.We do recommend calling your own number so that no one answers the call.) The phone number doesn't have to be assigned to the extension that you are attempting to check the messages for. (You can dial any Vonage Phone number on your account from a non-Vonage phone to access your voicemail. ![]() NOTE: Change your greeting to inform callers of this option, if you use. See Recording Greetings for instructions on how to record and upload a custom message.Įnables a caller to press 4 during the playing of the voicemail greeting to connect to an extension or outside number. Use the default message or record a custom message that plays when the phone is in use or if Do Not Disturb is turned on. See Add Automated Voicemail Prompt. Use the default message or record a custom message that plays when you are not available to pick up the call. See Recording Greetings for instructions on how to record and upload. Lets you record or upload your name, which is used in the Dial by Name directory for the Virtual Receptionist. ![]() See Recording Greetings for instructions on how to record and upload a custom message. Record a custom message to play when you are away from the office. See Add Automated Voicemail Prompt. This overrides your unavailable and busy greetings. The person you are trying to reach is unavailable. To avoid playing your default/custom message with an automated response, make certain this option is not marked (turned OFF). Handling varies based on whether this option is marked (turned ON) and a default or custom greeting is available for Unavailable, Busy, or Office Of Office greetings. Verify that you want to send audio files to the specified email address.ĭelete the voicemail from the Vonage Voicemail System after the attachment is automatically populates as the default email when an extension is added to your account. Set the number of rings before the call goes to voicemail.Įnter one or more email addresses, separated by a comma, to receive an audio file of the voicemail message by email:
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